Riders' No Show Policy Information
To view GNHTD’s No Show Policy, click here (PDF); Reader Version, click here; Versión en Español, presione aquí
ADA No Show Policy: A seven (7) day suspension of service may result if a pattern of late cancels and/or no-shows develops.
GNHTD aims to provide quality and efficient transportation to all eligible riders. We ask that you be considerate of other riders on the service by booking rides that you are confident in taking and by canceling any trips you have booked as soon possible. Scheduled trips that are not canceled in a timely manner or not taken at all adversely impact our ability to
provide quality service and the ability of other riders to make reservations.
Your trip will be considered a No-Show if:
The driver cannot find you when they arrive.
You are not at the vehicle within five minutes of a driver arriving within your pick up window
Late Cancel - you cancel your trip under 2 hours of your scheduled pick up time
You cancel at the door
Please note that trips not taken because we arrive late will not be considered a no show
If you are no-showed, any other trip scheduled for that day will not be automatically cancelled. You must call us to cancel those rides as well or they will be considered no-show
If you have difficulty understanding English you may request language assistance services for ride reservations. These language assistance services are available free of charge.
Si tiene dificultades para entender inglés, puede solicitar servicios de asistencia con el idioma para hacer reservaciones. Estos servicios de asistencia lingüística están disponibles de forma gratuita.
To view GNHTD’s No Show Policy, click here (PDF); Reader Version, click here; Versión en Español, presione aquí