Riders' Policy Information

To view the GNHTD Riders' Guide, click here (PDF); Reader Version, click here; Versión en Español, presione aquí

Excess Packages/Groceries: Passenger fails to adhere to the package/grocery policy.

You may bring up to three (3) grocery totes or five (5) plastic grocery bags and/or one case of water/soda/soup/etc. (see photo below).

Violations that may result in suspension of a rider’s service include but are not limited to:

Our goal at GNHTD is to ensure that all riders have a safe and comfortable trip. GNHTD has instituted specific policies and procedures. Any individual that engages in violent, seriously disruptive, or illegal conduct, or represents a direct threat to the health or safety of others will be addressed.

Note: CT Public Act No. 09-191 makes it a felony to assault a public transit employee.

  • Distracting the driver’s attention

  • Standing or removing your seat belt while the vehicle is in motion

  • Discourteous treatment of other passengers, the drivers or agency staff

  • Eating, drinking (unless medically necessary) or leaving trash on a transit vehicle

  • Carrying, using, selling, or buying illegal control substances or medication for which you do not have a subscription while on transit vehicles or property while on transit vehicles or property

  • The use of or being under the influence of controlled substances, alcoholic beverages, or other intoxicants at any time in/on/or around transit agency vehicles, facilities, or properties

  • Smoking on the vehicle

  • Improperly dressed

  • Use of profanity and /or racial comments in an abusive or threating manner towards agency personnel or other riders

  • Physical violence, intimidation and/or harassment toward agency personnel or other riders

  • Participation in any illegal activity

  • Failure to follow the direction of the transit agency personnel or other authorities

For a full list, please contact us at 203-288-6282.

If it has been determined that the behavior of a rider warrants the suspension of service, the duration of the suspension shall be determined by GNHTD based upon the nature and severity of the infraction.

All violent and/or illegal conduct that occurs during transport shall be reported to local law enforcement.

To view the GNHTD Riders' Guide, click here (PDF); Reader Version, click here; Versión en Español, presione aquí

If you have difficulty understanding English you may request language assistance services for ride reservations. These language assistance services are available free of charge. 

Si tiene dificultades para entender inglés, puede solicitar servicios de asistencia con el idioma para hacer reservaciones. Estos servicios de asistencia lingüística están disponibles de forma gratuita.